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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q22-Q27):

NEW QUESTION # 22
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?

• A. Operational excellence supported by customer and market relevance
• B. Market relevance supported by ecosystem disruption
• C. Ecosystem disruption supported by operational excellence
• D. Customer and market relevance supported by operational excellence

Answer: D
NEW QUESTION # 23
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

• A. Customer analytics
• B. Omnichannel delivery
• C. Customer feedback
• D. Market relevance

Answer: A
NEW QUESTION # 24
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

• A. Vision and strategy should be defined by the executive leader and communicated to me divisions
• B. Vision and strategy should be defined in collaboration with the leaders of the organization and division
• C. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
• D. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders

Answer: B
NEW QUESTION # 25
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

• A. The innovation is low risk
• B. The innovation will deliver significant benefit for the organization
• C. The innovation is low cost
• D. The innovation is essential for the a organization to survive

Answer: C
NEW QUESTION # 26
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

• A. Knowledge and understanding of potential Innovative technology
• B. Well-trained service desk staff with a broad set of skills
• C. A mixed demographic of users with varied levels of IT skills
• D. Employment laws effecting service provider staff

Answer: A
NEW QUESTION # 27
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