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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Describe declarative features that improve information presentation, hierarchy, and architecture in static experiences Describe how core Salesforce objects function
Topic 2	Demonstrate how to gather requirements and plan strategy given current user experiences Describe the impact of corporate branding and styling
Topic 3	Given a scenario, utilize SLDS to create new and customized component functionality Given a scenario, identify which UX method should be used to define a user experience
Topic 4	Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience Determine which research methodology and tools should be used to design a solution
Topic 5	Determine which global Salesforce configuration to use for optimized user flow Determine options for users to access onboarding, support, and learning
Topic 6	Determine how to incorporate human-centered design into a customer solution Describe testing techniques needed for optimal user experiences
Topic 7	Given a scenario, describe declarative features that improve user efficiency over a series of steps Describe key Salesforce UX personas and which processes they normally do

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Salesforce Certified User Experience Designer Sample Questions (Q38-Q43):

NEW QUESTION # 38
Cloud kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements.
Which three considerations should be made to improve the visual hierarchy of the page?
Choose 3 answers

• A. Color and contract, saturation between the elements
• B. Proportion, keep all element a similar size
• C. Scale using relative size to signal importance
• D. Continuity keep all typeface the same size
• E. Grouping proximity and common regions

Answer: A,C,E
NEW QUESTION # 39
A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site

• A. Country flags used as links to adjust languages provide an ideal way to switch between locals or languages for users
• B. colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
• C. Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
• D. colors may have different cultural meanings in different countries, changing the intent of UI elements

Answer: C,D
NEW QUESTION # 40
A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing a record?
Choose 3 answers

• A. List Views
• B. Customer Links
• C. Tabs
• D. Compact Layout
• E. Highlights Panel

Answer: A,B,C
NEW QUESTION # 41
Cloud Kicks' Sales team needs in-App Guidance for key functions and processes so they can maximum their time.
In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

• A. Add links to printable tipsheets or training videos.
• B. Provide the user with a site map of all the content.
• C. Add links to a company dictionary or glossary of key terms.
• D. Create a just-in-time pop-up content based on new feature rollouts.
• E. Provide access to specific Trailhead or MyTrailhead content.

Answer: B,C,D
NEW QUESTION # 42
Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

• A. Process Builder
• B. In-App Prompts
• C. AppExchange Apps
• D. Dynamic Forms

Answer: D
NEW QUESTION # 43
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