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Salesforce User-Experience-Designer Exam Syllabus Topics:

Topic	Details
Topic 1	Determine how to incorporate human-centered design into a customer solution Describe testing techniques needed for optimal user experiences
Topic 2	Demonstrate how to gather requirements and plan strategy given current user experiences Describe the impact of corporate branding and styling
Topic 3	Given a scenario, describe declarative features that improve user efficiency over a series of steps Describe key Salesforce UX personas and which processes they normally do
Topic 4	Determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience Determine which research methodology and tools should be used to design a solution
Topic 5	Describe key design principles and tools that define an accessible and engaging experience Given a scenario, describe how Salesforce can add value to user experiences

Salesforce Certified User Experience Designer Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers

• A. Bring together a cross-function group with varied experiences.
• B. Prioritize marketing opportunities when designing features of a product.
• C. Consider design ramifications to prevent misuse and protect communities.
• D. Examine a product for potential inclusivity after it has been built

Answer: C,D
NEW QUESTION # 22
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?

• A. Specify prompt scheduling
• B. Customize prompt theme
• C. Configure minimum three steps
• D. Set prompt permissions

Answer: B,D
NEW QUESTION # 23
A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?

• A. They use standard CSS properties to easily style base and custom components.
• B. They use custom CSS properties to directly style HTML elements.
• C. They use standard CSS properties to directly style HTML elements.
• D. The use custom CSS properties to easily style case and custom component.

Answer: A Explanation:
Explanation
The designer should describe the Salesforce Lightning Design System (SLDS) styling hooks as using standard CSS properties to easily style base and custom components. SLDS styling hooks allow developers to quickly and easily apply CSS classes to HTML elements, enabling consistent styling across both base and custom components. This allows developers to quickly and easily apply branding and styling to their Lightning Web Components, without needing to write custom CSS. For more information about SLDS styling hooks, please see the following Salesforce documentation: https://developer.salesforce.com/docs/component-library/documentation/lwc/lwc.usesldsstyles
NEW QUESTION # 24
A UX Designer at Cloud Kicks (CK) is going to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 -month period.
Which research methodology should be used?

• A. Diary Study
• B. Usability Study
• C. Focus Group
• D. Survey

Answer: B
NEW QUESTION # 25
Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers.
What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation?
Choose 2 answers.

• A. To increase the speed of design compared to paper prototyping
• B. To enable iterative feedback from the users
• C. To avoid added long-term cost from oversight-driven rework
• D. To eliminate the need for journey mapping during discovery

Answer: A,D
NEW QUESTION # 26
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