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ServiceNow CSA Exam Syllabus Topics:

Topic	Details
Topic 1	User Interface & Navigation, Branding, Lists and Filters, ServiceNow Overview, Forms and Templates
Topic 2	Collaboration Reporting, Task Management, User Administration, Notifications
Topic 3	Introduction to Development, Migration and Integration, Scripting
Topic 4	Database Administration, Import Sets, Data Schema, CMDB, Application Access Control
Topic 5	Self-Service & Process Automation, Service Catalog, Knowledge Management, Workflows Flow Designer

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ServiceNow Certified System Administrator Sample Questions (Q310-Q315):

NEW QUESTION # 310
What are the steps to retrieve an Update Set?

• A. Verify Update Set is Complete, Retrieve, Preview, Apply
• B. Verify Update Set is Complete, Test Connection, Commit
• C. Verify Update Set is Complete, Retrieve, Preview, Commit
• D. Verify Update Set is Complete, Test Connection, Apply

Answer: B
NEW QUESTION # 311
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

• A. Stack Overflow
• B. Knowledge Now
• C. ServiceNow Wiki
• D. SharePoint
• E. Knowledge

Answer: E
NEW QUESTION # 312
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

• A. User Criteria
• B. Groups
• C. Roles
• D. Categories

Answer: A
NEW QUESTION # 313
A group is stored in which table?

• A. Group[sys_user]
• B. Group[sysusergroup_profile]
• C. Group[sysusergroup]
• D. Group[user group]

Answer: C
NEW QUESTION # 314
New records, new groups, and modified configuration Items (Cls): what do they have in common?

• A. They are included in an Update Set
• B. They are not captured in an Update Set
• C. They do not have anything in common
• D. They are customizations

Answer: A
NEW QUESTION # 315
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