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SAP C-C4H510-21 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
User Management < 8% Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

Reporting 8% - 12% Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

Service Objects > 12% Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.

Contracts and Ticket Hierarchy < 8% Explain Contracts & Case Management in Service Tickets.

Basic Setup Settings 8% - 12% Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

Maintenance Plan < 8% Explain Maintenance Plan & its usage in Service Tickets.

Service Business Process 8% - 12% Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.


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Latest SAP C-C4H510-21 Exam Question, C-C4H510-21 Free Download Pdf

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C-C4H510-21 Exam Certification Details:

Duration: 180 mins
Cut Score: 65%
Sample Questions: SAP C-C4H510-21 Exam Sample Question

SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which feature in user interface maintenance can be used to control the values of custom fields?

  • A. Personalization
  • B. Code list restriction
  • C. Activation scoping item in administration
  • D. Usage of restriction rules

Answer: A
NEW QUESTION # 26
Which feature is used to limit values in a drop-down list?

  • A. Code list restriction
  • B. Extension fields
  • C. Adaptation
  • D. Personalization

Answer: A
NEW QUESTION # 27
You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

  • A. SAP Analytics Cloud
  • B. SAP Service Cloud
  • C. SAP SuccessFactors
  • D. SAP ERP

Answer: D
NEW QUESTION # 28
How can you restrict access to Product View?

  • A. Service Unit of Employee
  • B. Sales Data of Employee
  • C. Territories
  • D. Employee

Answer: B
NEW QUESTION # 29
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

  • A. No additional authorization concept is required
  • B. No security issues with mashup outside of corporate network
  • C. Offline access is available
  • D. Existing reports can be reused
  • E. Real-time data access

Answer: A,D,E
NEW QUESTION # 30
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