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Genesys - GCP-GCX - Marvelous Genesys Cloud CX Certified Professional-Consolidated Exam Test Collection

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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q83-Q88):

NEW QUESTION # 83
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

  • A. By asking your carrier what you would need.
  • B. Get a default trunk line installed.
  • C. In the Genesys Cloud CX Resource Center.
  • D. On the PSTN carrier's web site.

Answer: C
NEW QUESTION # 84
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

  • A. Assign the Edge to a Site
  • B. Configure a trunk
  • C. Create a Site
  • D. Associate the network interface
  • E. Configure the Edge Connectors
  • F. Create an Edge Group
  • G. Authenticate the Edge

Answer: B
NEW QUESTION # 85
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

  • A. VR
  • B. Human Capital Management
  • C. Digital
  • D. AI
  • E. Workforce Engagement

Answer: B,C,E
NEW QUESTION # 86
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

  • A. Documents
  • B. Activity
  • C. Workspaces
  • D. Directory

Answer: B
NEW QUESTION # 87
Which feature enables a voice interaction to interrupt an email interaction?

  • A. Utilization
  • B. ACD Skills
  • C. Emergency Routing
  • D. Scripts

Answer: A
NEW QUESTION # 88
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