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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: B
NEW QUESTION # 36
Which of the following best defines the performance view for Queues?

  • A. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • B. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  • C. Used to monitor real-time contact center metrics.
  • D. Used to view historical data only.

Answer: B
NEW QUESTION # 37
The license used by a user is determined by the permissions enabled in the roles assigned to that user.

  • A. True
  • B. False

Answer: A
NEW QUESTION # 38
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

  • A. Medians
  • B. Knowledge levels
  • C. Index Ratings
  • D. Languages
  • E. Skills

Answer: B,E
NEW QUESTION # 39
Which of the following Edge features provides client and server-side call matching?

  • A. Call broker
  • B. SIP gateway
  • C. Media server
  • D. SIP proxy

Answer: A
NEW QUESTION # 40
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