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FSL-201 Exam topics

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• Manage Work Order 32%
• Manage Inventory 3%
• Manage Assets 5%
• Configure Contracts, Entitlements, and Warranties 8%

How to study the FSL-201 Exam

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Salesforce - Implementing Field Service Lightning Sample Questions (Q10-Q15):

NEW QUESTION # 10
Northern Trail Outfitters wants to Import their Sales Cloud data into Marketing Cloud to leverage It within Journey Builder. They have approximately 10 million customers and the data needs to be available with a delay of no more than 30 minutes. Only customers where the consent checkbox is selected in Sales Cloud should be imported, which represents approximately half of their customer database.
What should they implement?

• A. Synchronized Data Extensions with a filter
• B. Event Data from the Entry Event in Journey Builder
• C. All Subscribers, since these are synchronized in real time
• D. ImPort from Salesforce Report in Automation Studio

Answer: A
NEW QUESTION # 11
technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update Which two troubleshooting steps should a consultant take to resolve the issue?
Choose 2 answers

• A. Review service appointment automation
• B. Investigate work order life cycle
• C. Conform the technician mobile device is online
• D. Verify the dispatcher ran the service appointment data job

Answer: A,C
NEW QUESTION # 12
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

• A. Create a new Service Appointment for each site visit.
• B. Create a new Product Consumed for each site visit.
• C. Create a new Child Work Order for each site visit.
• D. Create a new Work Order Line Item for each site visit.

Answer: A
NEW QUESTION # 13
which work rule should a field service lightning consultant use to assign service resources based on related object records?

• A. extended match
• B. match field
• C. resource availability
• D. required resources

Answer: A
NEW QUESTION # 14
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

• A. Create two Skills records and assign them to the Service Resource record.
• B. Create one Service Resource and assign the relevant Permission Set Licenses.
• C. Create two Service Resources and assign them to the employee.
• D. Create one Service Resource and assign the Technician and Dispatcher role.

Answer: B
NEW QUESTION # 15
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