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NEW QUESTION # 45
Which social media channels are NOT available out-of-box?
Answer: C
NEW QUESTION # 46
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)
Answer: B,D
NEW QUESTION # 47
From what places in SN can an agent create a case? (Choose three.)
Answer: A,C,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_CustomerServiceCaseForm.html
NEW QUESTION # 48
Predictive Intelligence improves Case management by:
Answer: C
NEW QUESTION # 49
The available case types are: (Choose two.)
Answer: B,C
NEW QUESTION # 50
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