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Difficulty in Attempting ServiceNow Certified CIS CSM

Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice exams and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead andcontribute to the configuration, implementation, and maintenance of the ServiceNowCSM application. The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each LearningDomain, specific learning objectives have been identified and are tested in the exam. For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question. For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correctresponses. If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost. There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM exam dumps and SERVICENOW CIS-CSM exam dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
Which social media channels are NOT available out-of-box?

  • A. Twitter
  • B. LinkedIn
  • C. None of the above
  • D. All of the above
  • E. Facebook

Answer: C
NEW QUESTION # 46
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

  • A. Chat
  • B. Web
  • C. Social
  • D. Email

Answer: B,D
NEW QUESTION # 47
From what places in SN can an agent create a case? (Choose three.)

  • A. Contact
  • B. Chat
  • C. Customer Service Application
  • D. Account

Answer: A,C,D Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_CustomerServiceCaseForm.html
NEW QUESTION # 48
Predictive Intelligence improves Case management by:

  • A. Predicting what values should have gone into empty fields in historical records
  • B. Reducing the number of records needed to accurately predict a value
  • C. Predicting Case values without manual intervention
  • D. Replacing legacy routing rules

Answer: C
NEW QUESTION # 49
The available case types are: (Choose two.)

  • A. Product Support
  • B. Support
  • C. Order
  • D. Product

Answer: B,C
NEW QUESTION # 50
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