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Cisco 500-442 Exam Syllabus Topics:

Topic Details
Topic 1
  • Configure agent teams and supervisors
  • Implement VXML applications
Topic 2
  • Deploy basic call settings
  • Configuration and Implementation
Topic 3
  • Configure basic call treatment
  • Utilize Finesse administration tool
Topic 4
  • Describe CCE components and architecture
  • Describe access tools

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which two components must a script be associated with to run? (Choose two.)

  • A. Dialed Number
  • B. Skill Target
  • C. CED
  • D. Media Routing Domain
  • E. Call Type

Answer: A,D
NEW QUESTION # 48
How does CUCM function in CCE?

  • A. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
  • B. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
  • C. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
  • D. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

Answer: C
NEW QUESTION # 49
Which microapp is used to gather information from the caller?

  • A. Play Media microapp
  • B. Get Digits microapp
  • C. Get Speech microapp
  • D. Play Digit microapp

Answer: B
NEW QUESTION # 50
Which two steps are required to configure a Supervisor? (Choose two.)

  • A. ensure that "Is Supervisor" is checked
  • B. assign the Supervisor to a Skill Group and Precision Queue
  • C. assign the Supervisor to only one Team
  • D. make sure the Supervisor has an Active Directory Account
  • E. assign the Supervisor to a Precision Queue

Answer: A,C
NEW QUESTION # 51
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

  • A. IVR Settings under Call Settings card
  • B. Device Configuration under Infrastructure Settings card
  • C. Miscellaneous under Call Settings card
  • D. Route Settings under Call Settings card

Answer: B
NEW QUESTION # 52
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