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Oracle 1z0-1064-22 Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain B2B service integration architecture and mechanisms
  • Describe the B2B Service security model
Topic 2
  • Create and Configure a DCS Application
  • Advanced Configuration, Integration and Analytics
Topic 3
  • Perform Email set up a-ctivities (inbound setup, outbound setup, templates)
  • Describe DCS architecture components (themes, templates, pages)
Topic 4
  • Describe common SR processing activities
  • Identify mechanisms of B2B Service customization
Topic 5
  • Describe DCS enablement activities (profiles, roles, authentication)
  • Implement an SR assignment mapping
Topic 6
  • Describe Analytics concepts (infolets, subject areas, queries)
  • Identify KM enablement activities (products
  • categories, security, features)
Topic 7
  • Configure a Service Request Category
  • Describe DCS components (products, contact, KM, SR creator, admin)

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Oracle B2B Service 2022 Implementation Professional Sample Questions (Q29-Q34):

NEW QUESTION # 29
Identify the sequence of steps you must follow to disable the Service Communication channels.

  • A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
  • B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
  • C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
  • D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
  • E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

Answer: C
NEW QUESTION # 30
Which three types of data are included in the interaction associated with a normal call flow?

  • A. Agent name
  • B. Contact name
  • C. Service Request create date
  • D. Start time of the call
  • E. Channel

Answer: A,B,C
NEW QUESTION # 31
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

  • A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
  • B. It is configured exclusively via the Engagement Cloud Security Console.
  • C. It does not require matching passwords between Engagement Cloud and DCS.
  • D. It enables anonymous users to search the DCS knowledge base.

Answer: B,D
NEW QUESTION # 32
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

  • A. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
  • B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
  • C. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
  • D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

Answer: B
NEW QUESTION # 33
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

  • A. Users have not been given the "Knowledge Analyst" role.
  • B. The Base Locale for the articles has not been enabled in the correct language.
  • C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
  • D. The User Group selected for authoring articles has been set to 'External".

Answer: A
NEW QUESTION # 34
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