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SAP C-C4H510-21 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Contracts and Ticket Hierarchy < 8% | Explain Contracts & Case Management in Service Tickets. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| User Management < 8% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q85-Q90):
NEW QUESTION # 85
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Service category distribution
- B. Employee work distribution
- C. Organizational work distribution
- D. Account work distribution
- E. Territory work distribution
Answer: A,C,E
NEW QUESTION # 86
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The ticket is escalated.
- B. The warranty is expired.
- C. The warranty is set to active.
- D. The registered product has no installed base assignment.
Answer: D
NEW QUESTION # 87
Which tool would you use to create high data volumes in SAP Service Cloud?
- A. Form Templates
- B. Data Workbench
- C. Mass data maintenance
- D. Job Manager
Answer: B
NEW QUESTION # 88
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question
- A. You can change the status of multiple sub-tickets from the main ticket.
- B. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- C. Opening the main ticket allows you to see all of the connected sub-tickets.
- D. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
Answer: A,C
NEW QUESTION # 89
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Visit
- C. Contract
- D. Ticket
Answer: C,D
NEW QUESTION # 90
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