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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q66-Q71):

NEW QUESTION # 66
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?

• A. which VXML gateway the call is placed in
• B. agent ACD extension length
• C. determines how many digits of the dialed number are significant
• D. external phone number CallerID

Answer: A
NEW QUESTION # 67
What must be enabled when configuring voice gateways to support SIP dialers?

• A. signaling forward 100
• B. signaling forward unconditional
• C. 200rel
• D. 100rel

Answer: D
NEW QUESTION # 68
Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging in to the desktop. The error message highlighted has been found in the Jgw1log file. Which option describes the likely cause of this error?

• A. MAC address of the phone not associated with PG user.
• B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
• C. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
• D. In the peripheral gateway, Agent Phone Line Control not set to "All Lines".
• E. Phone Join Across Lines feature is enabled.

Answer: C
NEW QUESTION # 69
Refer to the exhibit.

In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

• A. Go to Script node
• B. Queue to Skill Group node
• C. Send to VRU node
• D. Route Select node
• E. Translation Route to VRU node

Answer: C,E
NEW QUESTION # 70
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?

• A. Administrative scripts can run more than one time per second.
• B. Administrative scripts can use an ICM Gateway node.
• C. Administrative scripts must be associated with a call type.
• D. Administrative scripts can use a DB Lookup node.

Answer: D
NEW QUESTION # 71
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