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Exam Topics of ServiceNow Certified CIS CSM
The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:
- Business Cases / Use Cases
- Architecture and Security
- Proven Practices for Implementation
- Baseline Application Functionality
ServiceNow CIS-CSM Exam Syllabus Topics:
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Difficulty in Attempting ServiceNow Certified CIS CSM
Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice exams and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead andcontribute to the configuration, implementation, and maintenance of the ServiceNowCSM application. The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each LearningDomain, specific learning objectives have been identified and are tested in the exam. For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question. For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correctresponses. If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost. There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM exam dumps and SERVICENOW CIS-CSM exam dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes. >> Exam ServiceNow CIS-CSM Demo <<
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q91-Q96):
NEW QUESTION # 91
Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?
- A. Case Analytics
- B. Case Spotlight
- C. Case Performance
- D. Case Digest
Answer: B
NEW QUESTION # 92
What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?
- A. Virtual Agent
- B. Web
- C. Portal
- D. Catalog
Answer: B
NEW QUESTION # 93
What should be part of the pre-engagement collateral?
- A. Customer Service roles template
- B. Frequently Asked Questions (FAQ)
- C. Scoping Guide
- D. Stock Keeping Unit (SKU) and pricing sheet
Answer: A
Explanation:
Explanation
NEW QUESTION # 94
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
- A. Service Catalog
- B. Open An Incident
- C. Community
- D. Knowledge Base
Answer: A,C,D
NEW QUESTION # 95
Which of the following roles can update a consumer's record? (Choose two.)
- A. Customer Service Manager (sncustomerservicemanager)
- B. Consumer Support Agent {sncustomerservice.consumeragent)
- C. Customer (sn_customerservice.customer)
- D. Customer Service Agent (sncustomerserviceagent)
Answer: B,C
NEW QUESTION # 96
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