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Salesforce Field-Service-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Given a scenario, decide the appropriate type of optimization service to use Recommend the appropriate Service Territories and their Members
Topic 2	Determine the appropriate dispatch strategy for an organization Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
Topic 3	Explain the relationships between time sheets, timesheet entries, service resources Compare different filtering options for the Dispatcher Console
Topic 4	Determine the appropriate option to execute Complex Work in FSL Illustrate how to configure Work Order Milestones
Topic 5	Understand the usage of Field Service Lightning for DateTime tracking fields Explain the difference between a multi-day Service Appointment and a standard Service Appointment
Topic 6	Distinguish between Field Service Mobile and Salesforce Mobile app capabilities Decide on the appropriate Schedule Policy to achieve the business requirements
Topic 7	Understand different field service settings for FSL Administrator Configure Work Order processes, parameters, and Work Types
Topic 8	Outline the differences between aerial versus street-level routing Distinguish between FSL license types and when to deploy them

Salesforce Certified Field Service Consultant Sample Questions (Q117-Q122):

NEW QUESTION # 117
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

• A. Configure the Auto Dispatch scheduled job.
• B. Shuffle daily work manually via the Gantt.
• C. Enable Drip-feed to dispatch the next appointments.
• D. Leverage Resource Schedule Optimization.

Answer: B
NEW QUESTION # 118
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

• A. jobs need to be performed at the same site on the same day of the week.
• B. Jobs can take longer than the available resources hours in a day.
• C. jobs require multiple stages of work performed by different resources.
• D. jobs require consecutive days of work and can span over weekends.

Answer: B,D
NEW QUESTION # 119
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?

• A. Configure Emergency Policy and use the Emergency Wizard.
• B. Postpone all lower-priority jobs and extend Due Dates.
• C. Configure a new Service Level for immediate assignment.
• D. Manually flag Service Appointments as "In Jeopardy" due to weather.

Answer: A
NEW QUESTION # 120
Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?

• A. Designate a Skill-based resource to the Work Order.
• B. Configure an account preference on the Service Resource record.
• C. Assign a Preferred status Resource Preference to the Account.
• D. Include the Required Resource work type in Scheduling Policies.

Answer: D
NEW QUESTION # 121
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?

• A. Create a Work Type and Work Order for each Asset being serviced.
• B. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
• C. Create a Work Type to automatically create relevant line items for each Asset.
• D. Create a Work Order and Work Order Line Item for each Asset being serviced.

Answer: D
NEW QUESTION # 122
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