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Genesys PureConnect: CIC Core Certification Sample Questions (Q11-Q16):

NEW QUESTION # 11

Given no additional configuration settings, what statement is true regarding this workgroup?

• A. This workgroup is not functional because no extension is assigned.
• B. Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.
• C. Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.
• D. This is a logical workgroup.

Answer: B
NEW QUESTION # 12
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?

• A. Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.
• B. Take a trip to Minneapolis and configure Matt's Interaction Client.
• C. Create a new Client Configuration template specifically for Matt and assign it to him.
• D. Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.

Answer: D
NEW QUESTION # 13
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)

• A. Disconnect the remote access cable.
• B. Randomly generate initial passwords for new users
• C. Require that passwords be at least 4 digits long.
• D. Force new users to change their password the first time they log in
• E. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.

Answer: B,D,E
NEW QUESTION # 14
You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?

• A. Default User
• B. Default Station
• C. Default Workgroup
• D. Default Role

Answer: A
NEW QUESTION # 15
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?

• A. Assign the user account a default workstation
• B. Give the user Send As permissions on the Exchange server
• C. Assign the user account a mailbox
• D. Run an instance of the messaging Client on the IC server under that user's profile

Answer: B
NEW QUESTION # 16
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