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Free PDF Quiz 2023 ITIL ITIL-4-Transition: ITIL 4 Managing Professional Transition Marvelous Exam Overviews

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ITIL 4 Managing Professional Transition Sample Questions (Q12-Q17):

NEW QUESTION # 12
What BEST describes the relationship between planning and risk?

  • A. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
  • B. Planning is a high level function, risk management is a tactical activity
  • C. Planning should always consider risks and how to mitigate them
  • D. Risk management is the exclusive domain of dedicated risk managers

Answer: C
NEW QUESTION # 13
Which charging mechanism could cause the price of a service to change depending on the time of day?

  • A. Market price
  • B. Cost
  • C. Cost plus
  • D. Differential charging

Answer: D
NEW QUESTION # 14
An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?

  • A. Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
  • B. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
  • C. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services
  • D. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

Answer: D
NEW QUESTION # 15
Which value chain activity ensures that products deliver stakeholder expectations for quality?

  • A. Obtain/build
  • B. Design and transition
  • C. Engage
  • D. Plan

Answer: B
NEW QUESTION # 16
Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

  • A. Employee satisfaction measurement
  • B. The value of positive communications
  • C. Working to a customer oriented mindset
  • D. Organizational structure

Answer: D
NEW QUESTION # 17
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