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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q17-Q22):

NEW QUESTION # 17
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

• A. Giving employees time for training and development
• B. Working with workflow and talent management
• C. Encouraging digital technology opportunities
• D. Establishing a mantel intelligence culture

Answer: C
NEW QUESTION # 18
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?

• A. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
• B. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
• C. Shareholder will receive Improve dividends from increased proms without significant Investment
• D. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility

Answer: B
NEW QUESTION # 19
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?

• A. High risk capacity, low risk appetite
• B. Low risk capacity, high risk appetite
• C. Low risk capacity, low risk appetite
• D. High risk capacity, high risk appetite

Answer: B
NEW QUESTION # 20
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

• A. Simple automation
• B. Technology replacement modernization
• C. Complex automation
• D. Intelligent automation

Answer: A
NEW QUESTION # 21
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?

• A. Management of staff skills and competence
• B. Improved use of automation
• C. Management of threats and opportunities
• D. Linked processes and practices to value creation

Answer: A
NEW QUESTION # 22
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