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SAP E-C4HYCP-12 Exam Syllabus Topics:

Topic Details
Topic 1
  • Troubleshoot issues with the SAP Commerce Suite
  • Configure the SAP Commerce Suite and its extensions and modules
Topic 2
  • Analyze and improve overall system performance
  • Identify the scope of SAP Product Support and SLAs
Topic 3
  • Troubleshoot performance issues and identify bottlenecks
  • Resolve compilation issues, and customize the cockpits in the SAP Commerce Suite
Topic 4
  • Describe Product Support processes
  • Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products
Topic 5
  • Use the different features, extensions and add-ons of the SAP Commerce Suite
  • Product Support Processes and Troubleshooting

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SAP Certified Product Support Specialist - SAP Commerce Cloud Sample Questions (Q15-Q20):

NEW QUESTION # 15
What must you do before you can run CronJobs in SAP Commerce Cloud?

  • A. Assign a CronJob to run on a node with a specified ID.
  • B. Set a reference to a specific job implementation within the CronJob.
  • C. Configure a trigger to run at a specified time.
  • D. Assign a CronJob to a group of nodes to run on a configured node group.

Answer: C
NEW QUESTION # 16
A customer reports an error and provides the following snippet of a log file:INFO | jvm 1 | srvmain
| 2013/11/15 21:36:38.829 | ERROR ImpExWorker<1/4> [MultiThreadedImpExImportReader] line 11 at main script: worker 1 got error com.microsoft.sqlserver.jdbc.SQLServerException: Violation of PRIMARY KEY constraint
'PK 3819157796645776366'. Cannot insert duplicate key in object 'dbo.users'. The duplicate key value is (8796126019588).INFO | jvm 1 | srvmain | 2013/11/15 21:36:38.876 | de.hybris.platform.jalo.JaloSystemException: com.microsoft.sqlserver.jdbc.SQLServerException: Violation of PRIMARY KEY constraint 'PK 3819157796645776366'. Cannot insert duplicate key in object 'dbo.users'. The duplicate key value is (8796126019588).[HY--1]What could be the root cause of the error?Note: There are 2 correct answers to this question.

  • A. The database engine verifies that the key is NOT unique and reports an exception
  • B. A primary key is used in the database instead of a unique index.
  • C. SAP Commerce verifies that the key is NOT unique and reports an exception.
  • D. The current PK sequence value is corrupt.

Answer: A,C
NEW QUESTION # 17
What activity does SAP recommend to escalate an SAP support incident?

  • A. Contact the customer's Customer Engagement Executive (CEE).
  • B. Create another incident with very high priority (P1).
  • C. Contact the Customer Interaction Center (CIC).
  • D. Contact the incident processor directly via e-mail and increase the priority of the incident.

Answer: B
NEW QUESTION # 18
SAP Commerce receives a Java OOM (out of memory) exception.What should you do first?Note: There are 2 correct answers to this question.

  • A. Analyze the gc.log file for object allocation.
  • B. Analyze the access.log file for frequent requests.
  • C. Increase the memory size.
  • D. Take a Java heap dump when the issue is detected.

Answer: C,D
NEW QUESTION # 19
How do you persist changes to enable and disable JDBC logging?

  • A. Backoffice Administration Cockpit
  • B. Configuration properties file
  • C. Java code
  • D. SAP Commerce Administration Console

Answer: B
NEW QUESTION # 20
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