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Salesforce Field-Service-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Determine the appropriate option to execute Complex Work in FSL Illustrate how to configure Work Order Milestones
Topic 2	Distinguish between Field Service Mobile and Salesforce Mobile app capabilities Decide on the appropriate Schedule Policy to achieve the business requirements
Topic 3	Understand different field service settings for FSL Administrator Configure Work Order processes, parameters, and Work Types
Topic 4	Given a scenario, decide the appropriate type of optimization service to use Recommend the appropriate Service Territories and their Members
Topic 5	Understand the usage of Field Service Lightning for DateTime tracking fields Explain the difference between a multi-day Service Appointment and a standard Service Appointment
Topic 6	Explain the relationships between time sheets, timesheet entries, service resources Compare different filtering options for the Dispatcher Console

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Salesforce Certified Field Service Consultant Sample Questions (Q101-Q106):

NEW QUESTION # 101
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?

• A. Define a same start dependency
• B. Define start after finish and same day dependencies
• C. Define start after finish dependencies
• D. Define same resource and start dependencies

Answer: B
NEW QUESTION # 102
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

• A. Create Resource Absences every day.
• B. Create a recurring Service Appointment.
• C. Use the Resource Availability Rule.
• D. Use appropriate Resource Operating Hours.

Answer: A
NEW QUESTION # 103
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?

• A. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
• B. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
• C. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
• D. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

Answer: C
NEW QUESTION # 104
Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.
How could these auto-reply messages be enabled?

• A. Create a Triggered Send and on the Reply Mall Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section, then select the Triggered Send email.
• B. A Create a Triggered Send and from a Sender Profile properties page, enable 'Custom Reply Mail Management Settings', 'Use Auto Reply' and 'Reply using triggered send' options, then select the Triggered Send email.
• C. From the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email from the 'define email* link.
• D. Open Admin > Account Settings page In Email Studio and In the Auto Reply Email' section, select 'Custom' and paste the HTML email code into the text area field.

Answer: B
NEW QUESTION # 105
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

• A. Create a process to change the owner of the service appointment to the assigned technician.
• B. Create a user territory for the technicians' primary and secondary territories.
• C. Configure a sharing rule to share dispatched service appointments with the assigned resource.
• D. Enable the sharing features in the Field Service settings in the Setup menu.

Answer: B
NEW QUESTION # 106
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