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ServiceNow CIS-HAM Exam Syllabus Topics:

Topic	Details
Topic 1	Data Integrity - Attributes and Data Sources Automating hardware asset lifecycle with HAM
Topic 2	Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)
Topic 3	Automating asset inventory with HAM Operational Integration of IT Asset Management Processes
Topic 4	Implementing hardware asset management Understand IT Cost Management
Topic 5	Application Introduction and Recommended Practices ServiceNow hardware model Content Service
Topic 6	Creating hardware assets and CIs Automating asset population into ServiceNow
Topic 7	Key components of hardware contract financials Core IT asset management terminology, concepts, and goals
Topic 8	Hardware asset lifecycle, stages, and components IT Asset Management Overview & Fundamentals
Topic 9	Implementing Hardware Asset Management in ServiceNow Hardware Discovery and Normalization

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q16-Q21):

NEW QUESTION # 16
What are the goals of IT asset management (ITAM)? (Choose four.)

• A. Provide financial reporting
• B. Improve operational usage
• C. Improve productivity
• D. Track logical relationships
• E. Optimize cost
• F. Provide decision support

Answer: A,C,D,E
NEW QUESTION # 17
What is included in the total cost of ownership? (Choose two.)

• A. Delivery cost
• B. Depreciation expense
• C. Original cost
• D. Operational expense

Answer: A,B
NEW QUESTION # 18
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?

• A. Outbound Tracking (com.glide.outbound_tracking)
• B. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
• C. Normalization Data Services Client (com.glide.dataservicescanonicalization.client)
• D. Hardware Model Normalization (com.sn_hwnorm)

Answer: C
NEW QUESTION # 19
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)

• A. Create a single asset via Name search
• B. Create multiple assets listed on a contract PDF scan
• C. Create a single asset via barcode scan
• D. Receive one or multiple assets from a purchase order

Answer: C,D
NEW QUESTION # 20
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

• A. The software allocations are automatically returned back into inventory.
• B. The behavior is controlled by the configurable system property glide.ham.retirereclaimsw().
• C. The behavior is controlled by the configurable system property glide.ham.retire_sw().
• D. The software allocations remain with the hardware asset and need to be reclaimed manually.
• E. The software allocations are removed from the asset, but not returned to inventory.

Answer: D
NEW QUESTION # 21
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