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Oracle 1z0-1064-22 Exam Syllabus Topics:

Topic Details
Topic 1
  • Configure a Service Request Category
  • Describe DCS components (products, contact, KM, SR creator, admin)
Topic 2
  • Describe common SR processing activities
  • Identify mechanisms of B2B Service customization
Topic 3
  • Describe DCS enablement activities (profiles, roles, authentication)
  • Implement an SR assignment mapping
Topic 4
  • Service Request (SR) Management
  • Set up SR creation and handling
Topic 5
  • Identify common SR searches
  • Use tools used to configure and customize B2B Service
Topic 6
  • Explain B2B service integration architecture and mechanisms
  • Describe the B2B Service security model
Topic 7
  • Describe entitlement concepts (coverage, milestones)
  • Use Functional Setup Manager (FSM)
Topic 8
  • Create and Configure a DCS Application
  • Advanced Configuration, Integration and Analytics
Topic 9
  • Describe Analytics concepts (infolets, subject areas, queries)
  • Identify KM enablement activities (products
  • categories, security, features)

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Oracle B2B Service 2022 Implementation Professional Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

  • A. Specify the warning threshold for the milestone in the standard coverages.
  • B. Configure an analytics report showing milestones in warning status.
  • C. Configure an object workflow action to send the email when the milestone status changes to warning.
  • D. Add an extension column to the milestone object to hold the warning threshold value.
  • E. Configure the email template to be used for notification.
  • F. Create standard text to be posted to the message thread.

Answer: A,B,E
NEW QUESTION # 65
Which three statements are true?

  • A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
  • B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
  • C. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
  • D. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

Answer: A,B,C
NEW QUESTION # 66
Which option describes the automated page presentation for incoming calls?

  • A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
  • B. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
  • C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
  • D. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

Answer: A
NEW QUESTION # 67
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

  • A. Make them available externally to customers via My Digital Customer Service (DCS).
  • B. Make them available to employees and agents via My Knowledge.
  • C. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
  • D. Make them available internally to agents as part of the Service Request Knowledge Panel.
  • E. Make them available to external users by giving them access to the internal "My Knowledge" page.

Answer: A,B,C
NEW QUESTION # 68
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

  • A. Text
  • B. Tables
  • C. Other SmartText entries
  • D. Variables
  • E. URLs
  • F. Images

Answer: A,B,C,D
NEW QUESTION # 69
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