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Oracle B2B Service 2022 Implementation Professional Sample Questions (Q60-Q65):

NEW QUESTION # 60
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected] {# #SR0000003056# #}" Which statement is true?

• A. You can completely eliminate the standard text appended by editing the message: SVCEMAILACKFORKNOWN_CUST.
• B. You have to edit the e-mail template and add HTML code to customize the standard text section.
• C. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVCEMAILACKFORKNOWN_CUST.
• D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVCEMAILACKFORKNOWN_CUST.

Answer: C
NEW QUESTION # 61
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

• A. The only toolbar enabled is the default one, and you must configure at least two.
• B. The signed-in user does not have the appropriate access privileges to a toolbar.
• C. You have not enabled the Computer Telephony Integration (CTI) service.
• D. You entered a toolbar height that is not more than 70 pixels.
• E. You did not enable the vertical toolbar which is required, while the horizontal is optional.

Answer: C,E
NEW QUESTION # 62
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

• A. Variables
• B. Images
• C. URLs
• D. Text
• E. Tables
• F. Other SmartText entries

Answer: A,D,E,F
NEW QUESTION # 63
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

• A. Adjust permissions on all customer's profiles.
• B. Enable SVCENABLEINBOUNDEMAILDEFAULT_PROCESSING.
• C. Enable SVCSRINBOUNDEMAILAUTO_UPDATE.
• D. Adjust the inbound message filters.

Answer: C
NEW QUESTION # 64
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

• A. allows you to use the same product hierarchy as sales
• B. allows the display of a product hierarchy specifically for service purposes
• C. allows use of a simpler hierarchy
• D. requires less work and effort

Answer: A,D
NEW QUESTION # 65
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