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Salesforce B2B-Solution-Architect Exam Syllabus Topics:

Topic	Details
Topic 1	Define appropriate strategies that balance resources and effort to deliver an effective and efficient delivery method Synchronize data across systems to support a multi-cloud B2B solution
Topic 2	Given a defined future state B2B multi-cloud solution architecture alongside business requirements Define the functional and technical solution
Topic 3	Given a set of business requirements, recommend an appropriate Salesforce multi-cloud or AppExchange solution Given customer expectations around data volumes
Topic 4	Determine how to facilitate adoption in order for the business to benefit from a B2B multi-cloud solution Identify design options and their associated risks
Topic 5	Define the incremental steps necessary to reach the recommended future end state that supports business outcomes choose the preferred method for integrating data across different clouds
Topic 6	Define the future blueprint architecture of a B2B multi-cloud Salesforce solution in order to define the product roadmap Given information gathered during discovery
Topic 7	Given a scenario in which the designed solution is being implemented Given a scenario in which the design document is being shared
Topic 8	Design and map a sharing and visibility model for a B2B multi-cloud Salesforce solution Given the identified business needs, vision, and current customer landscape

Salesforce Certified B2B Solution Architect Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance.
A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

• A. Assess the level of technical debt and test new features in a sandbox before enabling in production.
• B. Assess the level of data quality and test new features with a subset of users in production before enabling all users.
• C. Assess the level of data quality and test new features with a pilot before enabling for all users.
• D. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.

Answer: C
NEW QUESTION # 29
Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some order product records were not updated and showed an error "UNABLETOLOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

• A. Add a retry process for the records rejected by this error.
• B. Sort the order product records by account and order before the Bulk API load.
• C. Change the Bulk API call to use Bulk API 2.0.
• D. Use the import wizard instead of Bulk API.

Answer: A,B Explanation:
1. Sort the order product records by account and order before the Bulk API load.
This answer can help avoid this error by reducing the chances of concurrent updates on the same parent record (account or order) by different batches. Sorting the records by account and order can ensure that all records related to a parent record are processed together in a single batch, which can prevent locking conflicts with other batches2.
2. Add a retry process for the records rejected by this error.
This answer can help recover from this error by attempting to update the rejected records again after some time interval. This can increase the likelihood of obtaining exclusive access to those records as they may be unlocked by then3.
NEW QUESTION # 30
A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

• A. Agree with the management team to postpone the go-live and increase the scope to include the desired features.
• B. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
• C. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.
• D. Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

Answer: C
NEW QUESTION # 31
Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?

• A. Embed the devices' sensor data in a view on the Asset record.
• B. Load the public cloud solution directly to Salesforce using MuleSoft.
• C. Utilize Platform Events based on the devices' state change.
• D. Utilize Apex Callouts based on the devices' state change.

Answer: A
NEW QUESTION # 32
Northern Trail Outfitters (WO) is transforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers

• A. NTO employee representing a typical customer
• B. Field Service Manager
• C. Project Manager
• D. Field Service Agent
• E. Business Analyst

Answer: A,B,C
NEW QUESTION # 33
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