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Salesforce Certified Data Architecture and Management Designer Sample Questions (Q103-Q108):

NEW QUESTION # 103
Universal Containers (UC) is implementing Salesforce and will be using Salesforce to track customer complaints, provide white papers on products, and provide subscription (fee)-based support.
Which license type will UC users need to fulfill UC's requirements?

  • A. Lightning Platform Starter License
  • B. Service Cloud License
  • C. Salesforce License
  • D. Sales Cloud License

Answer: B Explanation:
Explanation/Reference: https://www.salesforce.com/products/service-cloud/pricing/
NEW QUESTION # 104
Universal Containers (UC) wants to capture information on how data entities are stored within the different applications and systems used within the company. For that purpose, the architecture team decided to create a data dictionary covering the main business domains within UC. Which two common techniques are used building a data dictionary to store information on how business entities are defined?

  • A. Use a data definition language.
  • B. Use an entity relationship diagram.
  • C. Use Salesforce Object Query Language.
  • D. Use the Salesforce Metadata API.

Answer: B,D
NEW QUESTION # 105
Get Cloudy Consulting needs to evaluate the completeness and consistency of contact information in Salesforce. Their sales reps often have incomplete information about their accounts and contacts. Additionally, they are not able to interpret the information in a consistent manner. Get Cloudy Consulting has identified certain ""key"" fields which are important to their sales reps.
What are two actions Get Cloudy Consulting can take to review their data for completeness and consistency?
(Choose two.)

  • A. Run a report which shows the last time the key fields were updated.
  • B. Run a report that shows the percentage of blanks for the important fields.
  • C. Run a process that can fill in default values for blank fields.
  • D. Run one report per key field, grouped by that field, to understand its data variability.

Answer: A,B
NEW QUESTION # 106
NTO has a loyalty program to reward repeat customers. The following conditions exists:
1. Reward levels are earned based on the amount spent during the previous 12 months.
2. The program will track every item a customer has bought and grant them points for discount.
3. The program generates 100 million records each month.
NTO customer support would like to see a summary of a customer's recent transaction and reward level(s) they have attained.
Which solution should the data architect use to provide the information within the salesforce for the customer support agents?

  • A. Capture the reward program data in an external data store and present the 12 months trailing summary in salesforce using salesforce connect and then external object.
  • B. Provide a button so that the agent can quickly open the point of sales system displaying the customer history.
  • C. Create a custom object in salesforce to capture and store all reward program. Populate nightly from the point-of-scale system, and present on the customer record.
  • D. Create a custom big object to capture the reward program data and display it on the contact record and update nightly from the point-of-scale system.

Answer: D
NEW QUESTION # 107
Universal Containers is creating a new B2C service offering for consumers to ship goods across continents.
This is in addition to their well-established B2B offering. Their current Salesforce org uses the standard Account object to track B2B customers. They are expecting to have over 50,000,000 consumers over the next five years across their 50 business regions. B2C customers will be individuals. Household data is not required to be stored. What is the recommended data model for consumer account data to be stored in Salesforce?

  • A. Use the Account object with Person Accounts and a new B2C page layout.
  • B. Use the Account object with a newly created Record Type for B2C customers.
  • C. Create a new picklist value for B2C customers on the Account Type field.
  • D. Use 50 umbrella Accounts for each region, with customers as associated Contacts.

Answer: A
NEW QUESTION # 108
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