about 1 year ago

当社Salesforceの専門家は、CRT-261トレーニング資料を毎日更新し、最新の更新をタイムリーに提供します。当社の製品および購入手順に関する疑問または質問がある場合は、いつでも当社のオンライン顧客サービス担当者にご連絡ください。古いクライアントに割引を提供します。購入前にCRT-261テスト問題を無料でダウンロードして試用できます。したがって、当社の製品には多くのメリットがあります。 CRT-261試験問題を購入する前に、無料デモでCRT-261模擬テストの特性と機能を知ることができます。

Salesforce CRT-261 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge.
トピック 2	Compare and contrast the different types of contact centers and their business drivers (Help Desk, Product support, Telesales, Service, Field service depot repair, B2C, B2B, etc.)
トピック 3	Given a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.).
トピック 4	Given business process requirements, determine the appropriate approach to case submission Explain the use cases and considerations for common Service Cloud Integrations
トピック 5	Distinguish the key components that contribute to performance optimization within a design
トピック 6	Explain the capabilities, use cases, and how to configure the service entitlements and milestones in Salesforce.
トピック 7	Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance
トピック 8	Understand the key factors to consider when implementing a Knowledge data migration strategy
トピック 9	Explain the use cases, capabilities, and limitations of Flow important to case management.
トピック 10	Explain how different Service Console features work together to deliver business value
トピック 11	Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document)
トピック 12	Explain the considerations for data migration and data quality Explain the factors that influence key contact center metrics, KPIs, and business challenges
トピック 13	Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
トピック 14	Given a set of requirements, determine how to configure data categories, article types, articles, and publishing workflow
トピック 15	Describe the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS video channel, and social media.)
トピック 16	Explain the design considerations (user interface, user profiles, objects to expose, sharing model, reporting, etc.) and best practices when configuring an interaction channel solution (mobile, phone, email, web, chat, or social media).
トピック 17	Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
トピック 18	Given a scenario, determine appropriate contact center licensing and deployment strategies

>> CRT-261資格勉強 <<

CRT-261模擬試験サンプル、CRT-261関連問題資料

私たちは皆、ほとんどの候補者が製品の品質を心配することを知っていました。CRT-261学習教材の品質を保証するために、会社のすべての労働者は、共通の目標のために、 ; CRT-261試験問題です。 CRT-261ガイドトレントを購入すると、高品質の製品、リーズナブルな価格、アフターサービスを提供することが保証されます。私たちのCRT-261テストトレントは、他の学習教材よりもあなたにとってより良い選択だと思います。

Salesforce Certification Preparation for Service Cloud Consultant 認定 CRT-261 試験問題 (Q66-Q71):

質問 # 66
Which case submission process leverages Apex email services?

• A. Email-to-Case
• B. Case submitted using chat
• C. On-demand Email-to-Case
• D. Web-to-Case

正解：C
質問 # 67
The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Universal Containers allows customers to contact agents through phone and chat.; Which solution should be implemented to support this?

• A. Case Assignment Rules
• B. Case Auto -Response Rules
• C. Visual Workflow
• D. Omni -Channel

正解：D
質問 # 68
Why would customer upgrade from self-service to customer portal (Choose 3)?

• A. Access to custom objects
• B. Branded site
• C. Simpler and easier to configure
• D. Better reporting

正解：A、B、D
質問 # 69
Which Service Cloud tool requires the least agent involvement to resolve a customer issue?

• A. Open CTI
• B. Salesforce for Twitter
• C. Salesforce Knowledge
• D. Live Agent

正解：C
質問 # 70
A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with these restrictions?

• A. Salesforce Knowledge
• B. SOS Video Chat
• C. Customer Community
• D. Field Service Lightning

正解：B
質問 # 71
...... すべての人が当社のCRT-261学習教材を使用することは非常に便利です。私たちの学習教材は、多くの人々が私たちの製品を購入した場合、多くの問題を解決するのに役立ちます。当社のCRT-261学習教材のオンライン版は、機器に限定されません。つまり、電話、コンピューターなどを含むすべての電子機器に学習教材を適用できます。そのため、当社のオンライン版CRT-261学習教材は、試験の準備に非常に役立ちます。私たちは、CRT-261学習教材が良い選択になると信じています。 CRT-261模擬試験サンプル: https://www.jpexam.com/CRT-261_exam.html