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Cisco 500-442 Exam Syllabus Topics:

Topic Details
Topic 1
  • Implement precision routing
  • Understand Contact Center basics
Topic 2
  • Describe CCE components and architecture
  • Describe access tools
Topic 3
  • Configure basic call treatment
  • Utilize Finesse administration tool
Topic 4
  • Understand CCE features beyond default
  • Basic Calls and Agent settings
Topic 5
  • Configure basic agent functionality
  • Configure roles and departments
Topic 6
  • Deploy basic call settings
  • Configuration and Implementation
Topic 7
  • Configure agent teams and supervisors
  • Implement VXML applications

>> Cisco 500-442 Exam Guide <<

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which two functionalities should a Contact Center typically be provided? (Choose two.)

  • A. Skill-Based Routing
  • B. TCP/IP
  • C. Surveys
  • D. IVR and Queuing
  • E. Routing Protocols

Answer: A,D
NEW QUESTION # 42
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

  • A. Report Designer
  • B. Security Administrator
  • C. Dashboard Administrator
  • D. Security Configuration Designer
  • E. Report Definition Designer

Answer: B,E
NEW QUESTION # 43
What are two default CCB VXML applications that could be modified? (Choose two.)

  • A. CallbackQueue
  • B. BillingQueue
  • C. Callback Engine
  • D. cvp_ccb-vxml.tcl
  • E. CallbackEntry

Answer: D,E
NEW QUESTION # 44
Which communication protocol is being used between PG/Router and Live Data to generate report information?

  • A. HTTP
  • B. UDP
  • C. TCP
  • D. TIP

Answer: C
NEW QUESTION # 45
What are the two main features of theCisco VVB? (Choose two.)

  • A. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
  • B. allows customers to retrieve the required information through voice commands without interacting with an agent
  • C. allows an agent to retrieve the required information through voice commands without interacting with a customer
  • D. provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  • E. supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

Answer: B,D Explanation:
Explanation
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voiceipcomm/custcontact/contactcenter/ciscovvb/vvb116/configu
NEW QUESTION # 46
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