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ServiceNow CIS-HAM Exam Syllabus Topics:

Topic Details
Topic 1
  • Data Integrity - Attributes and Data Sources
  • Automating hardware asset lifecycle with HAM

Topic 2
  • Implementing Hardware Asset Management in ServiceNow
  • Hardware Discovery and Normalization

Topic 3
  • Asset management vs. configuration management
  • Managing inventory and stock

Topic 4
  • Generating asset reports for IT Asset Management
  • Automating stock management in ITSM Asset Management and HAM

Topic 5
  • Implementing hardware asset management
  • Understand IT Cost Management

Topic 6
  • Application Introduction and Recommended Practices
  • ServiceNow hardware model Content Service

Topic 7
  • Hardware asset lifecycle, stages, and components
  • IT Asset Management Overview & Fundamentals

Topic 8
  • Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)

Topic 9
  • Key components of hardware contract financials
  • Core IT asset management terminology, concepts, and goals


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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q58-Q63):

NEW QUESTION # 58
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?

  • A. cmdbmodelcategory
  • B. alm_asset
  • C. alm_hardware
  • D. No migration is required

Answer: A
NEW QUESTION # 59
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?

  • A. Check for the Hardware Asset Management application in the application navigator
  • B. Check for the Hardware Assets module in the application navigator
  • C. Check for the Hardware Asset Dashboard module in the application navigator
  • D. Check for the Asset application in the application navigator

Answer: D
NEW QUESTION # 60
What are the three tiers of Lifecycle Management? (Choose three.)

  • A. Increase onboarding controls
  • B. Know what you have
  • C. Improve management controls
  • D. Improve efficiency
  • E. Know what you don't have

Answer: C,D,E
NEW QUESTION # 61
Which catalog facilitates the ability to source from existing stock?

  • A. Service Catalog
  • B. Vendor Catalog
  • C. Product Catalog
  • D. Procurement Catalog

Answer: A
NEW QUESTION # 62
Configuration items (CIs) track what type of information? (Choose two.)

  • A. Operational
  • B. Relationship
  • C. Lifecycle
  • D. Contractual
  • E. Financial

Answer: C,E
NEW QUESTION # 63
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