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Sample Item - Incident Management: If a parent Incident is updated to reflect a new Assignment Group, Work Notes, andrelated Problem, which corresponding fields are updated on the child Incident(s)?
Sample Item - Problem Management: When creating a problem record from an incident record, which element defines thefield mapping between the two?
Sample Item - Change and Release Management: Conflict detection in change management can identify conflicts from which of thefollowing reasons?
Sample Item - Knowledge Management: Each time a knowledge article is viewed, a record with the user identity and whetherthe articles was attached to a task, is added to which table?
Sample Item - Service Catalog / Request Management: Which one of the following is proper syntax for accessing values of variables from aRecord Producer script field?
Sample Item - Configuration Management Database (CMDB): Which field on a Configuration Item (CI) may be used to route Incidents to theappropriate group to quickly resolve Incidents related to the CI?
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NEW QUESTION # 59
What do blue circles in the timeline of a case form represent?
Answer: D
Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseTimeline.html
NEW QUESTION # 60
What one of the following is optional when creating a Catalog workflow?
Answer: C
Explanation:
Explanation
NEW QUESTION # 61
What are the characteristics of Knowledge Categories?
Answer: B
NEW QUESTION # 62
Articles can provide the following: (Choose three.)
Answer: A,B,D
NEW QUESTION # 63
What is required to synchronize fields from a parent to a child case(s)?
Answer: C
Explanation:
Reference:
customer-service-management/task/config-major-case-synchronization.html
NEW QUESTION # 64
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