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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Topic	Details
Topic 1	Define and prepare the User Acceptance Test plan to confirm the solution meets the business requirements Demonstrate how to define the scope of a complex business process and break it down into manageable steps
Topic 2	Discover how a customer is leveraging and benefiting from Salesforce products to establish the current state Given a scenario, make a go no-go release decision when new business or technical issues arise
Topic 3	Analyze and document a business process to elicit requirements and identify resources to visualize a future state Document requirements in a version controlled repository to manage scope
Topic 4	Document user stories in a version controlled repository to manage scope Explain how to move from current state analysis to an agreed future state design
Topic 5	Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization Apply governance on agreed future state processes to control scope

Salesforce Certified Business Analyst Exam Sample Questions (Q112-Q117):

NEW QUESTION # 112
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?

• A. Schedule deployment.
• B. Gather business requirements.
• C. Identify power users.

Answer: A
NEW QUESTION # 113
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?

• A. Include who, What, and why
• B. Include technical details
• C. Include the V2MOM structure

Answer: A
NEW QUESTION # 114
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?

• A. Review the approval history.
• B. Review the version control history.
• C. Review the change sets history

Answer: B
NEW QUESTION # 115
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

• A. Create a data dictionary, write end user documentation, and review test scripts.
• B. Gather business requirements;, create process maps, and write user stories.
• C. Complete testing, build training materials, and elicit requirements for the next iteration.

Answer: B
NEW QUESTION # 116
When creating a new User how can the Admin make sure a temporary password is generated?

• A. Select "Generate Passwords and notify the user via email."
• B. There are no temporary passwords available for setup of new users in Salesforce.
• C. Select "Temporary Password and Confirmation Email Required"
• D. This is a default feature, no setup required.

Answer: A
NEW QUESTION # 117
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