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SAP CC4H52002 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
Integrations < 8% Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow

SAP Field Services Management and SAP Service Cloud < 8% Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management.

Master Data Management 8% - 12% Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management.

Mobile SAP Field Service Management application > 12% Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.

Customer Self Services via Core Now < 8% Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it.

Smartforms > 12% Explain the features of Smartforms module and locate /create templates.


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CC4H52002 Original Questions, CC4H52002 Top Exam Dumps

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CC4H52002 Exam Certification Details:

Cut Score: 61%
Duration: 180 mins
Languages: English
Exam: 80 questions
Level: Associate

SAP Certified Application Associate - SAP Field Service Management 2005 Sample Questions (Q67-Q72):

NEW QUESTION # 67
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.

  • A. SAP Field service management company
  • B. SAP Field Service management Account Service
  • C. SAP Field service management Customer Self-Service
  • D. SAP Field Service Management Crowd Service

Answer: D
NEW QUESTION # 68
What is the main use case of smatforms? Choose the correct answer.

  • A. Provide Smart Progress Feedback to the Dispatcher
  • B. Capture customer feedback
  • C. Generate a list of service team availability
  • D. Provide a Script for service execution

Answer: D
NEW QUESTION # 69
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.

  • A. The activity has to be assigned to the technician
  • B. The dispatcher needs to release the assignment
  • C. The service call needs to be assigned
  • D. The activity needs to be in status finished

Answer: A,B
NEW QUESTION # 70
Whichof the following elements can be used in Smart forms? Note: There are 3 correct answers to this question.

  • A. Picker, Series, Status, Text Input
  • B. Picker, Status , Series , Number Input
  • C. Picker, Description, Series, Status
  • D. Picker, Formula, Series, Status
  • E. Status, Series, Attachment, Text Input

Answer: A,B,E
NEW QUESTION # 71
Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?

  • A. Service Contracts
  • B. Service Maps
  • C. Customer Self-Service
  • D. Crowd Service

Answer: D
NEW QUESTION # 72
...... CC4H52002 Original Questions: https://www.real4dumps.com/CC4H52002_examcollection.html