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SAP CC4H51021 Exam Syllabus Topics:

Topic	Details
Topic 1	Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations Service Elements and Notification
Topic 2	Explain Warranty Management & its usage in Service Tickets Identify different components of custom reports and interactive dashboards
Topic 3	Identify fine-tuning timeline and dependencies in the context of the overall project plan Troubleshoot data migration issues and understand mass data maintenance
Topic 4	Describe the SAP pre-packaged integration scenarios and optimal project management practices Personalization and Extensibility
Topic 5	Communication Channel and Knowledge Base Contracts and Ticket Hierarchy Service Business Process
Topic 6	Identify how to use personalization and extensibility Explain Registered Products & their usage in Service Tickets
Topic 7	Setup Service Levels, Categories and define Work Distribution rules for Service Process Explain Maintenance Plan & its usage in Service Tickets

CC4H51021 Exam Certification Details:

Duration:	180 mins
Sample Questions:	SAP CC4H51021 Exam Sample Question
Languages:	English

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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q101-Q106):

NEW QUESTION # 101
Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

• A. Incident category
• B. Process category
• C. Maintenance category
• D. Cause category
• E. Warranty category

Answer: A,B,D
NEW QUESTION # 102
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

• A. Feed
• B. Broadcast
• C. Knowledge Base fine -tuning activity
• D. Solution finder

Answer: A
NEW QUESTION # 103
Which business function in the account master will block the release of quotes to SAP S/4HANA?

• A. Prospect
• B. Delivery block
• C. Credit limit check
• D. Sales support block

Answer: B
NEW QUESTION # 104
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Maintenance plan
• B. Ticket routing rules
• C. Activity planner
• D. Realignment runs

Answer: A
NEW QUESTION # 105
Which of the following applies to time recording? Note: There are 3 correct answers to this question.

• A. Time recording can be done online or in offline mode.
• B. Code list restrictions are not possible for the Time Type field.
• C. Time sheets can be submitted for approval.
• D. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
• E. You can activate Microsoft Outlook integration for time recording.

Answer: A,C,D
NEW QUESTION # 106
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