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SAP C-C4H520-02 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain all the components of Master Data Managment Master Data Management Business rules and permission settings
Topic 2	Administration: Permissions and Configurations Smartforms Workforce management Analytics and Reports
Topic 3	Describe how SAP Fiend Service Management fits into SAP Service Cloud Explain the features of mobile Field Service Management application
Topic 4	Know the basic features of administartion modules and where to access company settings Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes
Topic 5	Outline the features of Workforce Managment and know how to create and assign a service call Execute and close a service call
Topic 6	Explain the entire end to end execution steps starting from consumer self-service Mobile SAP Field Service Management application

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SAP Certified Application Associate - SAP Field Service Management 2005 Sample Questions (Q67-Q72):

NEW QUESTION # 67
Which features are available in the Smartform designer? Note: There are 3 correct answers to this question.

• A. Create custom elements
• B. Import translations
• C. Preview report
• D. Design new icons
• E. Copy template

Answer: B,C,E
NEW QUESTION # 68
How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.

• A. By skill
• B. By territory
• C. By type
• D. By group

Answer: A,C
NEW QUESTION # 69
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.

• A. Checkout Report
• B. Smartform
• C. Service Call
• D. Business Partner

Answer: A,B
NEW QUESTION # 70
Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

• A. Perform system monitoring.
• B. Define service workflows.
• C. Maintain session configuration.
• D. Edit Smartform templates.

Answer: B,C
NEW QUESTION # 71
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.

• A. Define value mapping for product types
• B. Setup IFlows in CPI

Answer: A,B
NEW QUESTION # 72
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