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C-C4H510-21 Test Dates - Quiz 2023 Realistic SAP Practical Certified Application Associate – SAP Service Cloud 2111 Information
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SAP C-C4H510-21 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| User Management < 8% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Contracts and Ticket Hierarchy < 8% | Explain Contracts & Case Management in Service Tickets. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Reporting 8% - 12% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Personalization and Extensibility 8% - 12% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q95-Q100):
NEW QUESTION # 95
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.
- A. Counter based
- B. Recall
- C. Absolute
- D. Cyclical
Answer: C,D
NEW QUESTION # 96
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Warranty
- B. Installed Base
- C. Installation Point
- D. Product
Answer: D
NEW QUESTION # 97
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
- A. Offline access is available
- B. No additional authorization concept is required
- C. No security issues with mashup outside of corporate network
- D. Real-time data access
- E. Existing reports can be reused
Answer: B,D,E
NEW QUESTION # 98
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.
- A. Installed base
- B. Territory
- C. Appointment
- D. Maintenance plan
Answer: A,D
NEW QUESTION # 99
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
- A. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- B. A workflow rule has to be scheduled to trigger the determination.
- C. The question related to SLAs must be activated in project scoping.
- D. The determination rules have been configured, but not activated.
Answer: C,D
NEW QUESTION # 100
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