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Topic Areas | Topic Details, Courses, Books |
---|---|
Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
Reporting 8% - 12% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets. |
Sample Questions: | SAP C-C4H510-21 Exam Sample Question |
Languages: | English |
Level: | Associate |
The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years. >> New C-C4H510-21 Exam Topics <<
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NEW QUESTION # 20
Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.
Answer: B,C,E
NEW QUESTION # 21
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?
Answer: D
NEW QUESTION # 22
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
Answer: A,D
NEW QUESTION # 23
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
Answer: A,B
NEW QUESTION # 24
Which option do you have to mark a field as mandatory?
Answer: B
NEW QUESTION # 25
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