SAP Certified Application Associate – SAP Service Cloud 2111 認定 C-C4H510-21 試験問題 (Q71-Q76):
質問 # 71 Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.
A. Restricted
B. Full Access
C. No Access
D. Unrestricted
E. Define Specific Restriction
正解:A、C、D 質問 # 72 The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct answers to this question.
A. Workflow rule
B. Resource scheduler
C. Maintenance plan
D. Feature action within tickets
正解:A、D 質問 # 73 Which objects can be used within ticket creation to automatically determine the registered product?
A. Warranty
B. Product
C. Installation Point
D. Installed Base
正解:B 質問 # 74 Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
A. Document an influencer story.
B. Send an e-mail to SAP Cloud Support.
C. Create an incident.
D. Report a ticket.
正解:C 質問 # 75 Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
A. Set up an approval process.
B. Define a template.
C. Create a customer and assign an e-mail address.