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SAP C-C4H410-21 Certification Exam Topics:

Topic Areas Topic Details, Courses, Books
Personalization and Extensibility < 8% Identify how to use personalization and extensibility, including mashups and custom business objects.

Data Migration and Integration > 12% Use data migration templates, data workbench, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.

Territory Management < 8% Set up territory hierarchy and configure rules for territory determination.

User Management and Notification Process > 12% Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Set up a notification process and configure conditions and actions for workflows.

Lead and Opportunity Management 8% - 12% Set up lead distribution and aging notifications; also set up opportunity functions, such as opportunity creation, buying center and revenue scheduling.

Visit Planning and Execution < 8% Set up activity planning and visit execution with surveys and tasks.

Sales Planning and Forecasting < 8% Set up sales target plans using various dimensions and create, update and submit forecasts.

Implementation Basics and Fine Tuning 8% - 12% Identify tasks to configure and administer SAP Sales Cloud. Identify fine-tuning timeline and dependencies in the context of the overall implementation and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.


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SAP C-C4H410-21 Exam Description:

The “SAP Certified Application Associate – SAP Sales Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge in SAP Cloud for Customer administration and proven skills in SAP Sales Cloud. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

SAP Certified Application Associate - SAP Sales Cloud 2111 Sample Questions (Q107-Q112):

NEW QUESTION # 107
To which of the following are hotfixes applied?

  • A. To test tenants only
  • B. To an individual customer tenant only
  • C. To production tenants only
  • D. To a set of tenants

Answer: D
NEW QUESTION # 108
You would like to create a new product list, based on a required product. Which would be an example of cross-selling?

  • A. A product of lower value is proposed for replacement.
  • B. An additional product of higher value is proposed.
  • C. A product of higher value is proposed for replacement.
  • D. An additional accessory of the product is proposed.

Answer: D
NEW QUESTION # 109
You need to configure sales phases during fine-tuning, but the activity is in read-only mode. What is the reason for this?

  • A. The fine-tuning activity is NOT assigned to the user.
  • B. The fine-tuning activity has already been configured.
  • C. The fine-tuning activity is NOT open for configuration.
  • D. The fine-tuning activity is NOT added to the project.

Answer: D
NEW QUESTION # 110
Which of the following activity types can you assign in the sales assistant within fine-tuning in SAP Sales Cloud? Note: There are 3 correct Answers to this question.

  • A. E-mail
  • B. Phone call
  • C. Quotation
  • D. Task
  • E. Visit

Answer: B,D,E
NEW QUESTION # 111
What does the InsideView feature in leads do?

  • A. Provides information on feeds of your competitor accounts
  • B. Provides a very detailed inside look at the products in leads
  • C. Provides real-time insights from social media about prospective customers
  • D. Provides real-time insights about lead performance

Answer: A
NEW QUESTION # 112
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