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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Topic Details
Topic 1
  • Describe the different ways to backup data
  • Explain the various organization security controls
  • Given a scenario, identify how to automate case management

Topic 2
  • Describe how folders can be used to organize and secure communication templates
  • Distinguish between the various UI features that an administrator controls

Topic 3
  • Describe the capabilities of lead automation tools and campaign management
  • Identify the steps to set up and
  • or maintain a user

Topic 4
  • Identify the appropriate sales productivity features using opportunity tools
  • Understand the implications of activating, deactivating, or freezing a user


Salesforce Certified Administrator Sample Questions (Q153-Q158):

NEW QUESTION # 153
Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company.
What is the likely cause?

  • A. The record type of the Opportunity records was changed.
  • B. Permission sets were removed when the user was deactivated.
  • C. The records were manual shared with the user.
  • D. The stage of the Opportunity records was changed to closed lost.

Answer: C
NEW QUESTION # 154
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.
Which AppExchange item should help the administrator to meet the request?

  • A. Bolt Solutions
  • B. Flow Solutions
  • C. Lightning Data
  • D. Lightning Community

Answer: B
NEW QUESTION # 155
The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.
Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement?
Choose 3 Answers.

  • A. Path
  • B. Assistant
  • C. Key Deals
  • D. Activities
  • E. Performance chart.

Answer: A
NEW QUESTION # 156
Cloud Kicks has decided to delete a custom field.
What will happen to the data in the field when it is deleted?

  • A. The data is permanently deleted.
  • B. The data in the field is stored for 20 days.
  • C. The data is restorable from the recycle bin.
  • D. The data associated with the field is required.

Answer: A
NEW QUESTION # 157
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

  • A. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
  • B. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
  • C. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.
  • D. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

Answer: C
NEW QUESTION # 158
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