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Cisco 500-442 Exam Syllabus Topics:

Topic	Details
Topic 1	Build basic ICM scripts Configure RONA support Advanced Configuration
Topic 2	Configure basic agent functionality Configure roles and departments
Topic 3	Understand CCE features beyond default Basic Calls and Agent settings
Topic 4	Configure agent teams and supervisors Implement VXML applications

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q15-Q20):

NEW QUESTION # 15
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

• A. DPCCE 4K
• B. DPCCE 12K
• C. PCCE Lab Mode
• D. PCCE Admin Mode
• E. PCCE 2K

Answer: C,D
NEW QUESTION # 16
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

• A. Security Configuration Designer
• B. Security Administrator
• C. Report Designer
• D. Dashboard Administrator
• E. Report Definition Designer

Answer: B,E
NEW QUESTION # 17
What are two parts of a Single Sign-on message flow? {Choose two.)

• A. IdS provides a login page for authenticating the user
• B. IdP provides a login page for authenticating the user
• C. IdS detects the user has an invalid access token
• D. IdS detects the user has a valid access token
• E. Browser issues PUT of the Finesse desktop with an access token

Answer: A,B
NEW QUESTION # 18
Which two steps are required to configure RONAfor CCE? (Choose two.)

• A. Skill target configuration
• B. Auto-answer
• C. Survivability
• D. CCE Web Admin
• E. Scripting logic

Answer: A,D
NEW QUESTION # 19
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

• A. CCE Admin page
• B. Configuration Manager
• C. Active Directory
• D. Domain Manager

Answer: A
NEW QUESTION # 20
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