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ITIL 4 Managing Professional Transition Sample Questions (Q38-Q43):

NEW QUESTION # 38
What BEST describes the relationship between planning and risk?

• A. Planning should always consider risks and how to mitigate them
• B. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
• C. Risk management is the exclusive domain of dedicated risk managers
• D. Planning is a high level function, risk management is a tactical activity

Answer: A
NEW QUESTION # 39
A web hosting provider has decided to apply more of a 'shift left' approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?

• A. Service level management
• B. Service interaction method
• C. Benefits dependency network
• D. Omnichannel management

Answer: D
NEW QUESTION # 40
When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?

• A. Create a clear picture of what is changing and why it is valuable
• B. Communicate areas of waste that can be eliminated
• C. Develop a value stream map of the desired future changes
• D. Create corrective action plans for staff who are resistant to the change

Answer: A
NEW QUESTION # 41
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

• A. Perform ad-hoc service reviews and produce reports of service outputs
• B. Work together to identify methods of checking service value and check that value propositions are still valid
• C. Produce service level reports and an analysis of the cost and risks of service delivery
• D. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

Answer: D
NEW QUESTION # 42
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

• A. Fast development
• B. Resilient operations
• C. Assured conformance
• D. Valuable investments

Answer: B
NEW QUESTION # 43
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