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Salesforce Certified Community Cloud Consultant Sample Questions (Q106-Q111):

NEW QUESTION # 106
O: 170
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.

• A. Configure Live Agent in the Salesforce org.
• B. Set up Live Agent in Community Management.
• C. Add a custom Live Agent Lightning component.
• D. Enable Live Agent in Community Settings.

Answer: A,C
NEW QUESTION # 107
Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community.
What should the Community Cloud consultant do to meet these requirements?

• A. Create Knowledge articles that link to the relevant documents in both systems.
• B. Use CMS Connect to bring both sets of resources into the Community.
• C. Consolidate work into WordPress and use CMS Connect in the Community.
• D. Use the native Content Transformation tool to convert the resources into Knowledge articles.

Answer: B
NEW QUESTION # 108
Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. What steps would an administrator take to do this?

• A. Navigate to the Contact Record and Enable the Contact as a Community User
• B. Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User
• C. Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community
• D. Add the Member Profile to the Community

Answer: B
NEW QUESTION # 109
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Customer Service Template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?

• A. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.
• B. Design and develop custom Community Lightning Components for surveys and electronic signatures.
• C. Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.
• D. Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners

Answer: A
NEW QUESTION # 110
Universal Containers rolled out a Community in the Customer Service Napili template for their employees.
The CEO has the following requirements: * All employees can participate in discussions within the Community. * Create a Chatter group for corporate announcements where all employees can participate and comment. * The posts in this group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer

• A. Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone
• B. Create a post on a custom object, Announcements that all employees follow
• C. Create a Chatter group in the internal Salesforce org and include all employees
• D. Create a Chatter group in the Community and include all employees

Answer: D
NEW QUESTION # 111
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