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Salesforce Salesforce-Associate Exam Syllabus Topics:

Topic	Details
Topic 1	Describe various resources available to learn and apply in-demand Salesforce skills Determine which feature to use to ensure data visibility
Topic 2	Explain the relationship between the core standard objects Salesforce Ecosystem, Reports & Dashboards
Topic 3	Identify which Salesforce Customer 360 product offerings could be used Describe reports on Salesforce
Topic 4	Determine which tool to use to ensure data integrity Describe dashboards on Salesforce
Topic 5	Identify how a user can locate and access necessary information identify where Salesforce customization takes place

Salesforce Certified Associate Sample Questions (Q76-Q81):

NEW QUESTION # 76
The salesforce account executive for Get Cloudy Consulting's (GCC) advises the company to use United Clouds to assist with its transition to using Salesforce as its CRM. GCC also plans to add an app in salesforce from Connected Mail.
What is the role of each of these companies?

• A. Get Cloudy Consulting - Customer
  Connected Mail -independent Software Vendor (ISV)
  United Clouds - Partner
• B. Get Cloudy Consulting -Customer
  Connected Mail - Product
  United Clouds -partner Independent Software Vendor (ISV)
• C. Get Cloudy Consulting - Customer
  Connected Mail - Consultant -
  United Clouds -Partner

Answer: A
NEW QUESTION # 77
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and whatsApp.
Which Salesforce product should meet this need?

• A. Experience Cloud
• B. Service Cloud
• C. Sales Cloud

Answer: B
NEW QUESTION # 78
Get Cloudy Consulting (GCC) wants the ability to:
* Send a predefined sequence of scheduled messages to prospective customers.
* Track messages that get the best open and response rates.
* Send customized messages to existing customers information them for new products and discounts.
Which Salesforce cloud solution allows GCC to meet these requirements?

• A. Marketing Cloud
• B. Service Cloud
• C. Sales Cloud

Answer: A
NEW QUESTION # 79
A salesforce associate at Get cloudy Consulting is configuring object access. The requirements are:
Sales Manager must have the same access to Opportunities.
Marketing managers must have the same access to Campaigns.
What is the recommend approach to configuring their access?

• A. Validation and Assignment Rules
• B. Profiles and Permission Sets
• C. Sharing Sets and Manual Sharing

Answer: B
NEW QUESTION # 80
Get Cloudy Consulting (GCC) has a Contact that works at two different Accounts.
How should GCC related this Contact to two Accounts?

• A. Use Contacts to multiple Accounts
• B. Create two contact records
• C. Merge the two Account records

Answer: A
NEW QUESTION # 81
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