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Avaya Aura Contact Center Implementation 6210 Exam

Avaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification. >> 6210 Advanced Testing Engine <<

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Avaya Aura® Contact Center Implementation Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

• A. Contact Center Multimedia (CCMM
• B. Contact Center Manager Administration (CCMA)
• C. Avaya Agent Desktop (AAD)
• D. Contact Center Manager Server (CCMS)

Answer: D
NEW QUESTION # 19
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

• A. Treatments given to the customer while waiting for the agent to end the chat session
• B. Treatments given to the customer while waiting for the agent to join the chat session
• C. Treatments given to the agent while waiting for the customer to join the chat session
• D. Treatments given to the customer while waiting for the agent to reply in an existing chat session

Answer: B
NEW QUESTION # 20
To ensure resiliency, you have been asked to add an additional license manager to the network.
Which licensing type supports an additional license manager?

• A. Nodal Enterprise, when a standby license manager is configured.
• B. Remote Enterprise, when a standby license manager is configured.
• C. Network Enterprise, where you can configure a primary and a secondary License
  Manager.
• D. Corporate Enterprise, where you can configure a primary and a secondary License
  Manager.

Answer: D
NEW QUESTION # 21
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

• A. Open a web browser and browse to Error! Hyperlink reference not valid., where <servername> is the name of the CCMS server.
• B. On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links.
• C. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.
• D. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

Answer: B
NEW QUESTION # 22
Avaya Aura Contact Center (AACC) Release 7 supports only the Avaya Aura Media Server (AAMS), formerly called Avaya Media Server.
Which three statements regarding the AAMS are true? (Choose three.)

• A. A standalone Avaya Aura Media Server is supported on the Windows Server operating system.
• B. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.
• C. An Avaya Aura Media Server High Availability pair of server requires two instance licenses.
• D. AACC requires a license for each AAMS instance in the solution.

Answer: B,C,D
NEW QUESTION # 23
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