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Cisco 500-444 Exam Syllabus Topics:

Topic Details
Topic 1
  • Explain PCCE Deployment and Staging
  • PCCE Implementation Preparation
Topic 2
  • Explain Certificate Administration
  • Describe planning a PCCE Deployment
Topic 3
  • Describe a PCCE site addition
  • Describe Single Sign-On
  • Explain scripting, Troubleshooting
Topic 4
  • Understand Applied CCE Troubleshooting
  • Explain the Flows and Process review

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500-444 Latest Exam Preparation | 500-444 Exam PDF

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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q46-Q51):

NEW QUESTION # 46
Which type of machine will run an automated deferred sync job?

  • A. Principal AW machine
  • B. AW client machine
  • C. AW/HDS machine
  • D. Secondary AW machine

Answer: C Explanation:
An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.
References: [1] https://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/oim/11gR2-PS3/OIM11gR2PS3Installation/OIM11gR2PS3InstallationStep2.html [2] https://docs.oracle.com/cd/E2462801/doc.121/e28814/confighdsaw.htm [3] https://docs.oracle.com/en/middleware/lifecycle/12.2.1.4/core/one-time-processes-deferred-synchronization-jobs.html
NEW QUESTION # 47
What defines the DialPlan on a Cisco Voice Gateway/CUBE?

  • A. ATR
  • B. Dial-Peers
  • C. voice-class
  • D. Voip voice

Answer: B Explanation:
On a Cisco Voice Gateway or Cisco Unified Border Element (CUBE), the DialPlan is defined by the Dial-Peers. Dial-Peers are used to define the call routing and media flow. They are used to define the route patterns, call forwarding, call routing, call redirection, and Quality of Service (QoS).
NEW QUESTION # 48
How is a call assigned to a call type in the PCCE system?

  • A. when the call is first post-routed from Cisco Unified Customer Voice Portal
  • B. when a call-routing script hits the first Queue to Skill Group node
  • C. when the call terminates, and data is written to the Cisco TCD table
  • D. when the call is routed to an agent

Answer: A Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voiceipcomm/custcontact/contactcenter/icmenterprise/icmenterprise1261/design/guide/uccebuccesoldg-for-unified-cce-1261/rcctbuccesoldg-for-unified-cce-1261chapter011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voiceipcomm/custcontact/contactcenter/icmenterprise/icmenterprise1261/design/guide/uccebuccesoldg-for-unified-cce-1261/rcctbuccesoldg-for-unified-cce-1261chapter011.html
https://www.cisco.com/c/en/us/td/docs/voiceipcomm/custcontact/contactcenter/pcce/pcce1151/maintenance/Guide/PCCEBKP5FE2CBD00pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voiceipcomm/custcontact/contactcenter/pcce/pcce1151/maintenance/Guide/PCCEBKP5F
NEW QUESTION # 49
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)

  • A. generates certificate signing requests (CSR)
  • B. generates self-signed certificates in the PEM format, which is an X509 extension
  • C. creates a log file pertaining to the operations that it performs for troubleshooting
  • D. validates any certificate
  • E. is supported on servers running Linux Server

Answer: A,C
NEW QUESTION # 50
What are two upgrades for Common Ground? (Choose two.)

  • A. updates Hostname as appropriate
  • B. includes migration of windows registry
  • C. updates IP address as appropriate
  • D. includes database migration
  • E. in-place upgrades exist on VMs

Answer: A,C
NEW QUESTION # 51
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