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Cisco 500-444 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain CUIC Live Data Finesse Integration Understand Integration Wizard
Topic 2	Explain Certificate Administration Describe planning a PCCE Deployment
Topic 3	Describe the Diagnostic Framework Describe software preparation
Topic 4	Describe a PCCE site addition Describe Single Sign-On Explain scripting, Troubleshooting

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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which service is used to provide authorization between the Identity Provider (IdP) and application?

• A. Active Directory Federation Services (ADFS)
• B. Identity Service (IdS)
• C. SAML
• D. OAuthv2

Answer: A
NEW QUESTION # 35
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?

• A. Support Team
• B. Deployment team
• C. Design team
• D. Sales team

Answer: B Explanation:
The Deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements for Storage System Performance and IOPS. This includes verifying that the server hardware meets the specified requirements, such as the number of drives, drive size, and RAID configuration. Additionally, the Deployment team must ensure that the server meets the required IOPS, which is determined by the server type, storage system configuration, and workloads.
NEW QUESTION # 36
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)

• A. E-Mail Address - For the Outgoing claim type
• B. Unspecified - For the Incoming name ID format
• C. uid - For Identifying the authenticated user in the claim sent to the applications
• D. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
• E. sAMAccountName - Logon names maintained for backward compatibility

Answer: C,E Explanation:
When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with ADFS (Active Directory Federation Services), you will need to specify certain claim rules that determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco Identity Service.
sAMAccountName is a common attribute that contains the logon name for the user, used for backwards compatibility with older systems that may not support newer authentication methods.
uid is an attribute that can be used to uniquely identify the user in the claims sent to the applications. This attribute is used in Cisco Identity Service to match the user to their corresponding PCCE account.
NEW QUESTION # 37
What are two types of upgrades available for CCE? (Choose two.)

• A. Technology Refresh
• B. User Interface
• C. Deviation
• D. Standard
• E. Common Ground

Answer: C,E
NEW QUESTION # 38
What are two upgrades for Common Ground? (Choose two.)

• A. updates IP address as appropriate
• B. updates Hostname as appropriate
• C. in-place upgrades exist on VMs
• D. includes database migration
• E. includes migration of windows registry

Answer: B,D Explanation:
Common Ground is a Cisco solution for contact center environments, which enables customers to use multiple channels, such as voice, chat, and email, to interact with agents. Upgrading Common Ground usually involves several steps, including:
Updating the hostname as appropriate: Depending on the configuration and organization of the system, it may be necessary to update the hostname to ensure that all components are properly identified and connected.
Database migration: As part of the upgrade process, the Common Ground database may need to be migrated to a new version or schema. This is done to ensure that the database is compatible with the new version of Common Ground and that all data is preserved during the upgrade.
Updating IP address: Depending on the network and IP addressing scheme, it may be necessary to update the IP addresses of Common Ground components to ensure that they are properly configured and accessible.
Updating registry: Windows registry may need to be updated as well, to ensure that the correct configurations and settings are in place after the upgrade.
In-place upgrades: In-place upgrades are the upgrades that can be done on the same version of the software without the need to install new version of the software.
NEW QUESTION # 39
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