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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q67-Q72):

NEW QUESTION # 67
Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?

• A. Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
• B. Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1
• C. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
• D. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0

Answer: C
NEW QUESTION # 68
Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

• A. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
• B. Phone Join Across Lines feature is enabled.
• C. Phone IPv6 feature is enabled.
• D. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
• E. MAC address of the phone not associated with PG user.

Answer: B
NEW QUESTION # 69
Which four items does the Cisco Finesse administrative application allow administrators to configure?
(Choose four.)

• A. cluster settings for VOS replication
• B. upload third-party gadgets
• C. wrap-up reasons and phonebooks
• D. connections to the CTI OS server and the Administration & Data server database
• E. workflows and workflow actions
• F. call variable and ECC variable layout
• G. desktop layout and conference resources
• H. ready and login reason codes

Answer: A,C,E,F
NEW QUESTION # 70
Which two options are needed in the Cisco Finesse Platform installation wizard? (Choose two.)

• A. preconfigured domain name server and have set up forward and reverse DNS
• B. access to the Internet
• C. AWDB database configured and online
• D. HTTPS redirect disabled
• E. access to a Network Time Protocol server
• F. Cisco Finesse HTTPS redirect enabled

Answer: A,E
NEW QUESTION # 71
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

• A. Send to originator is not enabled.
• B. No network VRU is configured for the routing client.
• C. VRU PIM just got out of service.
• D. Primary VRU peripheral gateway is out of service.
• E. Incorrect media file name.

Answer: B,C
NEW QUESTION # 72
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