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Cisco 500-442 Exam Syllabus Topics:

Topic Details
Topic 1
  • Configure basic agent functionality
  • Configure roles and departments
Topic 2
  • Deploy basic call settings
  • Configuration and Implementation
Topic 3
  • Configure agent teams and supervisors
  • Implement VXML applications
Topic 4
  • Understand CCE features beyond default
  • Basic Calls and Agent settings

Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q52-Q57):

NEW QUESTION # 52
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

  • A. the file format is mp3
  • B. the max file size is 40 MB
  • C. the file format is wav
  • D. G729
  • E. G711 mu-law or a-law

Answer: A,B
NEW QUESTION # 53
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

  • A. Routing Layouts
  • B. Reason Codes
  • C. Workflows
  • D. Routing scripts
  • E. Skill-groups

Answer: C,D
NEW QUESTION # 54
What are two possible Outbound Dialing Modes? (Choose two.]

  • A. Progression Mode
  • B. Direct Predictive Mode
  • C. Preview Mode
  • D. Predictive Mode
  • E. Accept Mode

Answer: B,C
NEW QUESTION # 55
Which two components must a script be associated with to run? (Choose two.)

  • A. Skill Target
  • B. Media Routing Domain
  • C. Dialed Number
  • D. CED
  • E. Call Type

Answer: B,C
NEW QUESTION # 56
How many teams can an Agent be a part of?

  • A. 0
  • B. 1
  • C. unlimited
  • D. 2

Answer: B
NEW QUESTION # 57
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