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Cisco 500-442 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe CCE components and architecture Describe access tools
Topic 2	Deploy basic call settings Configuration and Implementation
Topic 3	Implement precision routing Understand Contact Center basics
Topic 4	Configure agent teams and supervisors Implement VXML applications
Topic 5	Understand CCE features beyond default Basic Calls and Agent settings

>> 500-442 Latest Test Questions <<

500-442 Exam Preparation: Administering Cisco Contact Center Enterprise & 500-442 Practice Labs

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q42-Q47):

NEW QUESTION # 42
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

• A. ICM responds to the Route Request by running a Routing Script.
• B. ICM sends an Agent Label, which prompts a command to CVP.
• C. ICM sends a VRU Label, which prompts a command to CVP
• D. ICM responds to the Route Request by running an Administrative Script.

Answer: D
NEW QUESTION # 43
What is the goal of identifying a call type?

• A. to ensure the correct Skill Target is selected
• B. to ensure the contact is handled by the correct CCE Routing Script
• C. to ensure the call goes to the correct MRD
• D. to ensure the call reaches the agent in the correct queue

Answer: A
NEW QUESTION # 44
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

• A. Call type
• B. Media routing domain
• C. Skill Targets
• D. ICM script
• E. Network VRU

Answer: A,D
NEW QUESTION # 45
Which two types of scripts can be created with the Script Editor? (Choose two.)

• A. Administrative Scripts
• B. Call Studio Scripts
• C. Tenant Scripts
• D. Routing Scripts
• E. Call Flow and Call Control Scripts

Answer: A,B
NEW QUESTION # 46
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

• A. configure the Administrators
• B. configure Route teams and Skill targets
• C. configure Skill groups and Skill targets
• D. configure Agent Desk Settings
• E. configure Agent Route Groups

Answer: C,E
NEW QUESTION # 47
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