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CompTIA 220-1101 Exam Syllabus Topics:

Topic	Details
Topic 1	Compare and contrast protocols for wireless networking Given a scenario, install and configure laptop hardware and components
Topic 2	Given a scenario, set up and configure accessories and of mobile devices Given a scenario, install and replace printer consumables
Topic 3	Given a scenario, install and configure basic wired wireless small office home office (SOHO) networks Given a scenario, troubleshoot and resolve printer issues
Topic 4	Summarize services provided by networked hosts Compare and contrast common networking hardware
Topic 5	Given a scenario, troubleshoot problems with wired and wireless networks Explain basic cable types and their connectors, features, and purposes
Topic 6	Given a scenario, configure basic mobile-device network connectivity and application support Given a scenario, troubleshoot common issues with mobile devices
Topic 7	Given a scenario, select and install storage devices Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays
Topic 8	Given a scenario, troubleshoot video, projector, and display issues Given a scenario, install or replace the appropriate power supply

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CompTIA A+ Certification Exam: Core 1 Sample Questions (Q108-Q113):

NEW QUESTION # 108
A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?

• A. Escalate the ticket to a higher level to resolve the email server issue.
• B. Create a plan of action to resolve the email server issue.
• C. Establish a theory of probable cause for the email server issue.
• D. Test a theory to determine the cause of the email server issue.

Answer: C Explanation:
Before attempting to resolve the issue, it is important to first determine the cause or probable cause of the issue, so that a plan of action can be developed. In this case, the fact that the retention policy was updated shortly before users first noticed the issue suggests that this could be the cause of the issue. The systems administrator should investigate this further to determine if this is indeed the cause of the email server issue.
NEW QUESTION # 109
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

• A. Inquire about possible changes.
• B. Attempt to clean the scanner.
• C. Requisition a new scanner.
• D. File a damage report.

Answer: A Explanation:
Explanation
http://www.221021.com/Hardware/input-output-devices/32310.html
1. Identify the problem.
Gather information from the user, identify user changes, and, if applicable, perform backups before making changes.
Inquire regarding environmental or infrastructure changes.
2. Establish a theory of probable cause (question the obvious).
If necessary, conduct external or internal research based on symptoms.
3. Test the theory to determine the cause.
Once the theory is confirmed, determine the next steps to resolve the problem.
If the theory is not confirmed, re-establish a new theory or escalate.
4. Establish a plan of action to resolve the problem and implement the solution.
Refer to the vendor's instructions for guidance.
5. Verify full system functionality and, if applicable, implement preventive measures.
6. Document the findings, actions, and outcomes.
NEW QUESTION # 110
A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run?

• A. vPro
• B. VT-d
• C. Hardware prefetcher
• D. Hyperthreading

Answer: B Explanation:
https://techlibrary.hpe.com/docs/iss/proliant-gen10-uefi/senablingVT-d.html
NEW QUESTION # 111
A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

• A. Install an adaptor to create a universal socket.
• B. Verify the socket type and manufacturer.
• C. Try to set as many pins as possible.
• D. Find a compatible motherboard for the CPU.

Answer: B Explanation:
you need to know the socket type before you can go and find the replacement motherboard
NEW QUESTION # 112
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

• A. Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.
• B. Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.
• C. Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.
• D. Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

Answer: C
NEW QUESTION # 113
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