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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q68-Q73):

NEW QUESTION # 68
Information about a customer's service contract is found in Knowledge.

• A. False
• B. True

Answer: A
NEW QUESTION # 69
What is the purpose of a Catalog Item variable?

• A. Opens a chat session with customer support
• B. Allows the customer or consumer to qualify their answer
• C. Allows the customer to ask a question
• D. Provides hint to the user on the field

Answer: B Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service- catalog-management/task/t_CreateAVariableForACatalogItem.html
NEW QUESTION # 70
In the Customer Service Management space, what does the term asset management mean?

• A. Financial, contractual and inventory information of assets
• B. Tracking products or services customers are using
• C. A set of business activities and processes used to track assets
• D. Tables in the Asset application

Answer: A
NEW QUESTION # 71
Match the definitions for roles relationships.
Hot Area:
Answer: ** Explanation:


NEW QUESTION # 72**
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

• A. False
• B. True

Answer: B Explanation:
Explanation
NEW QUESTION # 73
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